I had a great experience with Budget Brakes on Brainerd Rd. The staff members were friendly and courteous. I also appreciated the technician taking the time to explain exactly what would be needed for my car and being transparent with pricing. I was in and out in about 45 minutes so that is great as well! Great job!
Their customer service is above a 5 star rating. I had been to the HIxson location twice and they were not able to work me in. I went to this location and in less than 1 1/2 hours the job was completed. I had also been told by NTB I needed both front and back brakes replaced. But this company was honest and only replaced the front brakes. WOULD USE AGAIN AND HAVE ALREADY REFERRED ANOTHER CUSTOMER!
When I called, Jerry told me to come in right away and they would take care of my leaking brake fluid problem. It was the Saturday before Easter, and I was afraid that the staff wouldn't be able to get me scheduled. Once I got there, it took about 15 minutes to get the estimate, and my car was ready for pickup in just a little over an hour. I was very pleased with the service.
I called without notice early Saturday morning. My request for service was welcomed and within an hour my truck was up and being studied. Then Jerry tactfully gave me the info I knew was coming, I needed some serious work. But he explained what it would take to get the truck safely on the road and what would be needed within a few weeks. By ten o’clock I was back on schedule with new back brakes.I will return to address the front brakes soon, at Budget Brakes Brainerd Road