2 stars JENIFFER D Customer since 2010
I specifically called prior to deciding Budget Brakes and gave the guy on the phone the year make and model of my vehicle and he quoted me $100 to replace my front brake pads. When I got there the price changed to $171 because he said they don't quote labor over the phone. I specifically called and asked how much and not one time did he say it did not include labor or an additional $24 in shop fees. When someone calls for a price, that's what they want. I know brake pads are not $100 by themselves, so why was I told $100? He said labor is $85.00 ok the sign says brakes start at $89.99, so please tell me what brake pads you all sell for $4.99, other that that the sign is false advertising. I used to sell brakes as I was the manager of Pepboys for 3 years, so I see the inconsistencies in what I was told. I was also told they had to do a safety inspection on the vehicle, however I was not advised that my two rear tires were showing wires on the inside. This is an extreme safety hazard and the only reason I was told anything was when I walked to my car after the technician performed the final test drive and he said "hey, your rear tire stabbed my when I went to put it on...its wires are showing so you might want to get them changed", but from a company standpoint I was told nothing. The quality of work performed with the front brake work itself seems to be sufficient, but I am very disappointed over the price difference as well as the inability to inform me of other safety hazards just because you all dont do tires.
5 stars Anonymous Verified customer
Highly satisfied
1 stars WILLIAM S Customer since 2023
All their ads and coupons they send in the mail every week are a joke the $100 brakes is actually more than $600 at first they try to say that’s not their Ad and then show them they say it’s just a suggestion and when your not there but your fiancé is waiting on your car all the guys are laughing and making jokes about you actually believing the Ad!!!! Will never use this or any other Budget as long as I live!!!
5 stars GRANT R Customer since 2023
Everyone at the shop was friendly and they got the job done in record time. Very pleased with the service.
5 stars JAMES A Customer since 2023
In and out quickly and resonate price
5 stars Anonymous Verified customer
Perfect
5 stars BEVERLY C Customer since 2023
I was worried about my brakes afraid any further. MY told me your location I went in and it was done.
4 stars SONJA F Customer since 2023
Very quick,and staff was very friendly and knowledgeable.
5 stars JASMINE C Customer since 2022
Great, easy and fast!!
5 stars DANYALE W Customer since 2023
Fast service