The staff and vets at BVH are very thorough, kind and thoughtful. I felt my puppy got excellent care. I’ve never gotten a detailed print out of the exam with other vets. It was very helpful and detailed with a description of the issue my puppy was having, results of the physical exam and recommendations for her care. I just wish I could have been inside where it would be warmer but given the state of Covid I totally understand the policy. They have also been responsive when I have called or emailed. I was sad to see Dr Meade leave, I’m now convinced my pup will get excellent care with the new vets.