I just took my car in to Burt's yesterday for the first time to have it looked at as it was making a strange sound. I spoke to Burt on the phone and explained the sound. He got me in right away to have it looked at and called me back after only a couple of hours with a diagnosis, which he explained in detail. He was able to fix the problem and have me on my way that afternoon for a very reasonable cost. When I arrived to pick up the car, he took the time to show me the part that had been causing the problem and explain what had happened. He was warm, friendly and trustworthy. My dad is a mechanic so I am not a stranger to shops and this shop was clean, organized and efficient. I would highly recommend Burt's Automotive.