The people who work here are very professional and courteous. Chad and Ed were the people I communicated with, and they were very forthcoming in answering all my questions no matter how repetitive or detailed I got. Chad explained the process of diagnostics and the costs related with it. After that, he went on to explain what the problem was and what needed to be fixed. They provide an estimate of the costs along with all the details of the work they will be doing, and will proceed only if you accept them. I can say that there are very few such auto service shops around. Being a college student, I spoke to Chad about my limited budget and he was willing to work with me by providing me some discounts to the work done. Above all, they did a great job on my car, which is what matters the most. Definitely going to be my shop if I have a serious car problem.