C2020 Optometry
Optometry
5833 College Ave.
Oakland,
CA
94618
(510) 658-2020
Mon: 10:00AM - 6:00PM
Tue: 1:00PM - 6:00PM
Wed - Fri: 10:00AM - 6:00PM
Sat: 9:00AM - 4:00PM
Sun: Closed
About
Advanced Eyecare + Personable Service + Handcrafted Eyewear
Services
- Binocular Vision
- Cornea & Contact Lenses
- General Optometry
- Lasik Co-Management
Languages
- English
- Cantonese
- Mandarin
Insurance
- VSP
- VSP Insurance
Payments
- American Express
- Discover
- Mastercard
- Visa
Staff
Dr. Poon
4 stars Anonymous Featured review
The service is very thoughtful and thorough, and the space is beautiful. In my humble opinion, this shop could be the best one in the east bay, but right now they are only 80% of the way there. The decor is cool, sleek, and modern. The selection of frames is current and well varied. The only aspect that detracts from this great start is that the examination spaces and the 'back of house' counters, etc. are somewhat cluttered and seem a little disorganized. The sleek, euro feel is somewhat diminished by what feels like a home that hasn't been tended to for a week or two. Otherwise, this place is great.
C2020 Optometry replied:
hey, thank you so much for your comments!! We are very glad that you find our services thoughtful and thorough. On the other hand, we are totally guilty on the clutter in the back office right now as we are in the middle of updating all our patients' files from the past four years. It's been a lot of hard work but we are almost done (we worked from "A" up to "T" so far in the past 6 wks). We hope that you will get an even better experience next time.
5 stars Anonymous Verified customer
I had a complicated request,Carmen did a fantastic job tracking down what I needed while I was there. Thanks!
3 stars Anonymous Verified customer
I have been going to C2028 for years and have always liked the care I get there. However communication within the office and from staff to customers can be frustrating.
They frequently don't return calls, don't call at all when a prescription is ready, or lose things. Different staff members provide conflicting information.
Even Doctor Poon himself: last year I had an eye problem that an ophthalmologist thought could be caused by my contacts. I emailed back and forth with Doctor Poon for several days and then he told me I should come in. The day of my appointment he had his staff call me to tell me I wasn't yet due for an exam and ask why I'd scheduled one. It's just weird really.
5 stars Sally B Customer since 2015
Polite, efficient, and explained everything clearly
5 stars Victor F Customer since 2014
I have been a patient for 3 years and am really pleased with the expertise, professionalism and product line.
5 stars Anonymous Verified customer
Great service, thorough eye exam. No high pressure to buy anything.
5 stars Addie B Customer since 2017
Excellent customer service. My teenage daughters both had enjoyable experiences for their first-ever exam by an optometrist. Thank you C2020 team!
5 stars Anonymous Verified customer
I always appreciate Dr. Poon's professionalism and thoroughness. I especially like Carmen's great approach to customer service: She's kind and patient, and takes time to answer your questions without pressuring you to buy something when you're not ready.
5 stars Anonymous Verified customer
Excellent staff and experience. Would benefit from more arty frame choices.
5 stars Amity G Customer since 2017
beautiful office, nice people, easy scheduling!
5 stars Janet G Customer since 2011
As always, everyone was wonderful!!!
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