Dr Drayton is fantastic, pleasure to deal with her.
the front desk ladies are always short and almost rude but we don't go there for them. they're always our only complaint about this facility. there seems to be a disconnect from the actual Drs / vets in back and people up front. got a call that our cat was ready to be picked up arrived only to wait another hour... So maybe the people in back don't like dealing with the ladies up front either. People are at the facility dealing with a medical issue with their beloved pets/companions the first people you talk to shouldn't be the worst.