Customer service excellent! The appointment was very interesting and reminded me of my experiences as a child. How do you assess from a distance and NEVER come close nor touch the patient. If the prescription work there is no need to return.
Callender Dermatology and Cosmetic Center replied:
In Internal Medicine and other specialties, touching may be an integral element of the visit. In Dermatology, touching is not required in most cases, unless the visit is procedural, and does not add to the effectiveness of the visit or the treatment.
Customer since 2015
The wait was far too long for a scheduled appointment.
Dr Callendar is fabulous. She is vet knowledgeable and her nurses are friendly and courteous. Front desk staff could take note to offer same level of customer since they are your first point of contact.
Aftet waiting quite a long time to be seen, I felt my visit was rushed and not very informative. The intake nurse wrote down wrong information which was confusing when the provider came in to see me. Then after mentioning my skin issues and concerns, the provider simply said she would prescribe me some things. She did not take the time to discuss my skin issues or provide some degree of education on my skin concerns. The provider then had me go wait in the waiting area again where she then handed me a bag of samples (pills and topical) and some handwritten instructions. I had no idea what the pills were for and would have appreciated her taking the time to discuss what the pills were for, how to use them, and answer any questions, not just hand me unfamiliar drugs and walk away. When I attempted to speak to her to ask questions she seemed annoyed. She also did not mention that the prescriptions she was calling in for me would not be covered by insurance and cost several hundred dollars! I'm sure she's familiar enough with insurance and these products to know that there are coverage issues with insurance companies. The pharmacist explained more to me than the provider did. I did not even fill the prescriptions because of the cost. It was a waste of an entire afternoon.