Reception staff are terrible!! The phone lines are always busy and you have a very hard time getting through to speak to someone. The appointment cancellation fee was raised from $25.00 to $50.00, which leaves you at the mercy of the unresponsive reception staff to make changes to your appointment.
Callender Dermatology and Cosmetic Center replied:
Nothing patient asserts is accurate. Front Desk staff are not terrible. They are responsive and kind. Cancellation fee is not $50.00, it is $25.00 and has been for several years. Phone lines are not always busy and patients have 2 options to cancel appointments: email@example.com, or by voice call directly to the appointments desk. This information is detailed in patient reminders.
Yesterday was the fastest in and out I've ever had. I'm not saying that it's normally so slow. It isn't, but yesterday was super fast. The quality of the appointment was, and always is, good. Dr. Young always takes time to answer as many questions that I have. We even discussed our Thanksgiving plans, which is a nice personal touch.