Matt Price was my service technician and he is the one that provided the great service. He developed a great rapport right off the bat and then he did a very good job of explaining all he had done and the condition of several key components of our system. (This was just an AC season check up). He appeared very knowledgeable of the various system components as I asked about the condition of my unit. I
made mention that the last time we had a check the tech stated he needed to replace some wires on the heating strips because they had burned or melted at the connection. I was a bit surprised since my entire unit you installed was less than two years old. Matt double checked those items upon me telling him this and he found no indication of wires being replaced. In other words they were just like they came from factory. I certainly hope there is not a practice of receiving manufacturing money for false claims during the warranty period. It happens as I am familiar with the industry. This would be disappointing to discover.
I am still disappointed in the company in that there seems to be a strong culture of up selling additional products and services. Mattt handled this well and did his company part, but it is not appealing especially when I installed an entire new system two years ago.
We appreciate your feedback and reviewed the photos from your previous service call. The wires were indeed repaired. While e are not compensated by the manufacturer for this type of repair, you were covered under your 2 year labor warranty from C&C Myers at no charge. Thank you again for your feedback