This was my second time using C&S and I will keep coming back. I first used them because of good reviews and competitive pricing. This time there was an unknown problem, and I was expecting a costly repair. They were honest in letting me know it was a much less expensive repair. Not only that, when I returned home I checked under my hood and found that they had repaired a couple broken bolts from my car batter cables without any request on my part. Sure it probably didn't take them much time and certainly not much cost, but definitely didn't have to do that and that kind of courteous extra care is just won over my ongoing loyalty.