I arrived around 6 or 7pm with my injured dog. We had been through a traumatic experience, so it was nice to walk in to a cool, clean and large waiting area that was playing calm, quiet music. We were able to have a section to ourselves and, to my surprise, they had an area with toys for my toddler. Everyone was very nice! We waited 1.5-2hrs, but my dog was well taken care of. They even called the next morning to see how my dog was doing.