I haven been very impressed with the service offered by all the staff at the hospital and can highly recommend them. I am grateful for the after hours and emergency care provided.
I cannot however, recommend their boarding facility. Although it is clean I don't feel the kennel staff are trained properly. My experience has been that the information taken at intake does not get transferred on. I have been called late at night from a staff member just realizing my dog was supposed to have medication hours ago wanting to know what to do. I have been plaintively lied to about my two small dogs having a large kennel for an extended 8-10 day stay only to find out they had been"stuffed' into a small kennel because they needed the kennel for a big dog and my guys met the weight requirement to be put in a small kennel.
I have stressed each time that my one dog cannot be lifted into a second story kennel because it twists his back only to witness a staff member almost drop him when taking out of a second level kennel.
After taking the time to write out detailed instructions regarding feeding, treats, meds to find the containers not even opened up, and after speaking with staff at length about my dog being rehabbed from a ruptured disc from not being able to walk to now walking but the need to a level surface and no twisting, the staff do whatever is convenient. I have paid for walks only to find out that the staff were too busy so they did not get them, on more that one occasion. On several occasions after picking my dogs up from the kennel I had to drive to Phoenix to have my dog's spine adjusted (five hours time, $250 bill) After feeling like my concerns were falling on deaf ears, having spent more than $10K, and 1000's of hours rehabbing this dog so he could walk and have some quality of life.I stopped using the kennel facilities.