Our experience was wonderful! While I have been a pet parent before, this is whole new ball of wax for my husband. They were very patient and kind with all of his questions. They took the time to make sure both of us were at ease and treated our poor kitty with extreme kindness even if she looked at all of as if to say she would eat our hearts while we were sleeping. While we weren't thrilled to be at the kitty ER at 10:00 at night, we did find our silver lining knowing we finally found a vet clinic for our cats.