95.5% would refer friends and family to us

5 stars Customer since 2009

Excellent service

Thank You

5 stars Customer since 2023

Very friendly staff that kept us up to date on the progress of our dog.

5 stars Customer since 2023

People are super friendly and pet oriented. Lots of communiction and easy to get a hold of. Never felt rushed and always felt I could ask any question how obvious they may have been.

5 stars Customer since 2023

Everyone at the clinic was professional, yet also very caring. Explanations were communicated in a way that are easy to comprehend and I felt like my pet was treated with the utmost importance.

5 stars Customer since 2023

The staff at VCA Canada CARE Centre made the hardest experience of my life a lot easier to bare. They were supportive & understanding. And they gave Gracie the best care & love. Exactly what she deserved.

Thank you

1 stars Verified customer

Maybe if we had a resident vet instead of a temp, our experience would be different. Not happy with the lack of empathy and tact on the delivery of the message.

1 stars Verified customer

Maybe if we had a resident vet instead of a temp, our experience would be different. Not happy with the lack of empathy and tact on the delivery of the message.

3 stars Customer since 2023

Extremely slow and what your told isn’t what happens on certain things. Would have been nice for the first consult Vet to advise of cost options instead of freaking out about how to pay for costly surgery - which they are really high. Communication for surgery and girl who went over the estimate was amazing.

5 stars Customer since 2023

Amazing team at the VCA C.A.R.E. Centre! We brought our 7.5 Y.O. rescue pup Maisie with a pericardial effusion, after she was stabilized at our regular vet clinic. From the moment we pulled up to emergency, they treated her like the only patient there - even though they were clearly swamped! She was lifted from the car onto a gurnie and, from there, they kept us updated regularly over a nerve-wracking 3.5 hours. When they had her somewhat stabilized, we got to see her bundled up in a crib and even got a tail way out of her. Over the next three days, we received regular updates and were able to schedule visits. She has a likely cancer diagnosis, but we are pursuing the chemotherapy option through their in-house oncology department. We received a generous amount of information and felt comfortable in the options we were provided. If you truly love your pet, put this team on your first stop for any urgent care - and make sure you buy pet insurance, because you can't put a price on family.

4 stars Verified customer

The nurses, intake desk, and vets were friendly and gentle with my dog. Wait time wasn’t too long. The lobby and washroom could use a good cleaning. Quite a few messes dried on the floor.

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