Carey's Pet Hospital
Veterinary
312 N Belt East
Swansea,
IL
62226-2419
(618) 233-4188
Mon - Thu: 8:00AM - 5:00PM
Fri: 8:00AM - 12:00PM
Sat - Sun: Closed
Languages
- English
Payments
- American Express
- Care Credit
- Cash
- Check
- Debit
- Discover
- Mastercard
- Visa
Staff
Hospital Staff
1 stars Georgia C Featured review
My dog had to have x rays. I was not asked if I wanted to view the x rays. I was given two pain pills which my dog did not need, he is not in any pain. I felt I was slammed with expense not needed. I have been taking my dog to this clinic for 13 years and previous animals before that. I have probably been doing business here for over 30 years. Disappointed this clinic now makes me feel like they are all about making money than caring about my animal.
Carey's Pet Hospital replied:
Ms. C.,
We are very sorry you felt you did not receive the desired care for your dog.
One of the concerns you mentioned at your appointment was a possible urinary tract infection. Based on the results of the urine test we ran and the previous history of your dog having bladder stones, despite being on a preion diet, x-rays were the next logical step. I was given permission to take the x-ray and I believed I offered for you to see the stones, but perhaps this was misunderstood. I am sorry for that miscommunication. It is unfortunate another bladder stone was present.
The medications we sent home (one is an anti-inflammatory and one a pain medication) were also explained before we sent them. Stones can be painful and cause inflammation, resulting in pets having accidents in the home or asking to go outside frequently. Our goal was to ensure our patient was as comfortable as possible.
I am sorry if the impression we left you was that we are only concerned about making money. That is not our goal. Please feel free to call and discuss this matter with us as we very much care about our patients, as well as their pet parents.
Sincerely,
The staff at Carey's Pet Hospital
3 stars Anonymous Verified customer
They obviously have an e-mail file, notice of office hour changes and vet availability would have been nice.
5 stars Susan M Customer since 2001
Everyone was friendly, helpful and efficient and truly cared about the well being of our little Nozee girl. We got a follow up phone call today and discussed future visits and home care after the lab work results were received. Very pleased with their methods and efficiency!
5 stars Darleen K Customer since 2001
I have been with careys for years. We love the doctor and staff they make our pet feel comfortable. Definitely recommend fur babies ...they care!
5 stars Barbara S Customer since 2019
Excellent care every time with my dog. Very compassionate. Thank you!
1 stars Linda D Customer since 2001
Was very helpful in saving my stressed out cat, Fizzy. Will be ,forever, grateful to staff, especially "Kate"!
4 stars Anonymous Verified customer
Carey's has greatly improved in the last couple years. I am very happy with the service I received. The staff are all caring and pleasant to deal with. The doctor takes the time to explain the issues and options. I believe my kitty with chronic health issues is in good hands.
5 stars Mike A Customer since 2003
Ladies are kind, helpful and patient when we ask a lot of questions.
Doctor is always a joy to see and she goes to the limit for our fur babies.
The entire staff is great!
Dianne
5 stars Jill O Customer since 2001
The doctor is very caring and very thorough in explaining what she feels is causing our dog to be sick. She is trying to do
everything she can to help our dog feel better.
5 stars Frank S Customer since 2022
Everyone at Carey's is always friendly and knowledgeable.
5 stars Alyssa H Customer since 2012
Dr. Stokes and the Careys staff are great. They have always been very patient and gentle with my cat, who is very nervous and hard to handle. Dr. Stokes explained clearly to me what she can and can't do, told me exact or approximate costs so nothing was a surprise, and referred us out when necessary. She also is very responsive to messages, leaves very detailed messages, and sends after care summaries by email with all the specifics. I like them a lot.
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