Carey's Pet Hospital

Veterinary

5 stars 414 reviews

Access Pet Nexus

312 N Belt East
Swansea, IL 62226-2419

(618) 233-4188

http://www.careyspethospital.com/

Mon - Thu: 8:00AM - 5:00PM

Fri: 8:00AM - 12:00PM

Sat - Sun: Closed

97.5% would refer friends and family to us

1 stars Georgia C Featured review

My dog had to have x rays. I was not asked if I wanted to view the x rays. I was given two pain pills which my dog did not need, he is not in any pain. I felt I was slammed with expense not needed. I have been taking my dog to this clinic for 13 years and previous animals before that. I have probably been doing business here for over 30 years. Disappointed this clinic now makes me feel like they are all about making money than caring about my animal.

a year ago

Carey's Pet Hospital replied:

Ms. C.,

We are very sorry you felt you did not receive the desired care for your dog.

One of the concerns you mentioned at your appointment was a possible urinary tract infection. Based on the results of the urine test we ran and the previous history of your dog having bladder stones, despite being on a preion diet, x-rays were the next logical step. I was given permission to take the x-ray and I believed I offered for you to see the stones, but perhaps this was misunderstood. I am sorry for that miscommunication. It is unfortunate another bladder stone was present.

The medications we sent home (one is an anti-inflammatory and one a pain medication) were also explained before we sent them. Stones can be painful and cause inflammation, resulting in pets having accidents in the home or asking to go outside frequently. Our goal was to ensure our patient was as comfortable as possible.

I am sorry if the impression we left you was that we are only concerned about making money. That is not our goal. Please feel free to call and discuss this matter with us as we very much care about our patients, as well as their pet parents.

Sincerely,

The staff at Carey's Pet Hospital

5 stars Shawn B Customer since 2010

Excellent, professional and knowledgeable staff! The compassion and care is very tangible at Carey's Pet Hospital. You know your pet is in good hands as soon as you enter the clean, well maintained facility and meet the employees. I am very satisfied with selecting Carey's Pet Hospital and would recommend to others.

11 days ago

5 stars Mike A Customer since 2003

The doctor is always thorough and caring, never rushes through the appointment and the staff is kind and helpful.
It's a relaxed, professional office and the best.

a month ago

5 stars Mary S Customer since 2023

Recently moved to Belleville; had an experience with another pet clinic which was unsatisfactory. Carey's was recommended by my brother-in-law and I must say he was absolutely correct. From making the appointment for my dog to the tech to the doctor to checkout to the report received by email the same day to the call the next day about the results of the blood work ---- everything was perfect. Most efficient and friendly vet hospital I have ever used (that's been for over 50 years). And they have office kitties --- another plus.

a month ago

5 stars Anonymous Verified customer