My visit was excellent, everyone took very good care of my bunny. I had stopped bringing my bunnies in a couple years ago after a very bad experience with one of their vets, and when I made a complaint, I was told that I wasn't the only one. Well, they got rid of her and hired someone else, and she is wonderful! My bunny was even really good for them, and that isn't like her. :) The estimate for the surgery she needs is a little higher than I was hoping for, but I will save up the money and bring her back for it, because I trust them completely.