98.7% would refer friends and family to us

5 stars Verified customer

Welcoming and efficient

5 stars Verified customer

DiDi is amazing.

4 stars Verified customer

Why is it that often times the concierge or front desk people are usually the least friendly?

It's not really that they did or said something wrong necessarily. It's body language and tone that says "you're bothering me" so I'm barely going to interact or even look you in the eyes. It's weird.

A lot of folks need reminders they're at a job where they serve others , but why is it usually the ones who are supposed to be the face of the company and guest experience?Ironic.

Sometimes it's just that people are tired or having an off day but I witness this behavior often in front desk/concierge staff of salons. It could be a SNL skit.

5 stars Verified customer

Its so fun to have my hair done by Brodie. She always makes great suggestions that I end up loving when I leave (and the next day and the next day...).

5 stars Verified customer

Carmen Carmen @ Cotswold an awesome location! I generally make an outing of my appointments with Marshalls, Ulta & World Market being walking distance away. They always work with me on scheduling appointments. I will miss the massage chairs when they go away though! Every appointment thus far with Elise has been great. She listens and doesn't try to push anything- And is fun to be around.

5 stars Customer since 2001

Christina always does a great job with my eyelash extensions! The whole staff is always so nice and friendly. I always look forward to my appointments at Carmen! Carmen!

5 stars Customer since 2018

I was immediately greeted kindly and ushered to Merrit's chair. She listened so attentively to my hair problem and color changes I needed. She had an assistant, Erica who gave me a luxurious shampoo and head massage. I am thrilled with the new cut and repair Merrit did on my old cut from a former hair salon. I also met Carmen also the owner, who was teaching in the chair next to me. What a creative and expert stylist. I watchd him cutting a women's hair as I was in my chair. Like all the people I met there, he was so kind and personable .

I would highly recommend this salon.

5 stars Customer since 2010

Every one very friendly. Shop very clean and nicely decorated

My stylis, is excellent. Rate her 110%

5 stars Customer since 2013

Tiffany is and always has a professional work ethic and is very knowledgeable and passionate of the work she performs to her customers. I trust her with myself and my two daughters . We are always happy with her service .

5 stars Verified customer

Outstanding ! Ashely always knows exactly what I need and want. She is always willing to go the extra mile . Very professional and without a doubt one of the best colorist in Charlotte !