I needed my hair lightened. Cover the gray and dark roots. Never have I been upset about my hair in my life. He covered my roots with the color ash. I am a light skinned African American woman. At the end of everything, my hair looked bright blond with gray roots. For the first time in my life, I was asked if I needed a “Senior Discount”! I have been and continue to be distressed. I wear hats. I feel embarrassed. Also, the bleach was left on my scalp more than 40 minutes. I am scared my hair is damaged. I HAVE TO GET A COLOR CORRECTION ASAP. MY HAIR WAS DONE ON November 24! It is still bright white blond with gray roots. I only had NORMAL GRAY ON THE SIDES OF MY HAIR. NOW ITS THROUGHOUT MY SCALP! The guy who did it was nice and a Christian. That’s why he got a tip. The finished product is horrendous, and the color is not darkening!! I guess he tried, but I need a repair. This is written so Carmen Carmen in Matthews wil make some improvements. THE PEOPLE ARE NICE THERE, THOUGH.