The staff member at the front desk greeted me warmly. Kay, the dental hygenist, next appeared with a kind greeting and took me immediately to her office to begin my cleaning. I was welcomed by other staff members when passing through. I felt comfortable and delighted. The office environment is clean and inviting. Kay is gentle and thorough in her attention to cleaning my teeth. She explains everything well. She is professional and engaging. I enjoyed the experience. Kay gave me a present at the end - a new toothbrush! I asked if I could have a lip balm because I like the flavor of Dr. Carmen's lip balm and that it has sunscreen in it. Kay graciously gave me a lip balm as well.