I chose only three stars only because of it being a drop off facility, with no bearing on the Doctor’s fine service.
Overall it was a positive experience because of the Dr. McGlinn’s patience and friendliness when communicating with me over the phone, trying to get the full picture of what was going on with my cat. I also appreciate the direction she advised that we take regarding the care of my cat. I feel though, that the visit was not nearly as productive as it could have and should have been, if I had just been allowed to escort my pet into the facility. If I was able to be with my geriatric cat in the room, maybe I could’ve gotten him more comfortable with the situation and the Dr. could’ve examined my cat more thoroughly. As it was, I feel the Dr. did the best that she could with the, over the phone communication, but since my cat is hard to handle, she really wasn’t able to get much done. Although, I appreciate what she did do, drop off service does not seem to benefit the customer, nor the pet. I work as a Flight Attendant on full-load flights since the Covid lockdown and have never contracted Covid. Passengers are required to wear masks and I have no doubt masks work to protect people in small spaces. I have been to the dentist, gotten a full physical from my Dr. and had a Gyno visit, all since the lockdown and based on these experiences, I know that PPE works. I understand the need for safety for all of the employees, but there are precautions that can be taken to protect employees and the customer. I believe it’s crucial that the pet’s owner be with the pet and the Dr. together.
I would recommend Carnegie Hill Veterinarians, but with the caveat that not being with your pet may not be the best way to go.