Mrs McIntosh was absolutely wonderful. She explain every procedure and she held general conversation. I wasn't just a patient to her. On the other hand the lady tech that check me in wasn't so patient friendly. She said we're going to do some test then started bringing this object towards my eye. I jumped bc I didnt know what she going to do. Then She came towards me again and I him I. She said "are you going to let me do this or not, come on now i can do a 5 year old better". I asked her what was that thing and what she was going to do. She said it was going to poke me in the eye. It really was like a feather of air coming out which wasn't bad at all. She need to explain what she is going to do before she just start doing it. That will calm the patient and make everything easier. Then we as patients will know what to expect. However, that incidence does not speak for my overall experience. Natalie McIntosh is an awesome eye doctor!! I take all my kids to her. She's great with adults and kids.