I had my first visit at this office yesterday. Natalie is absolutely wonderful. Although it was my first time meeting her, she made me feel like she had known me forever. I didn't feel rushed and she was able to answer all my questions and respond to my concerns.
I was also loving the first lady I met with who did the several tests on my eyes. I am not sure of her name but she was extremely nice.
I wasn't too impressed with the staff up front. They were not very "welcoming" at all. The phones were ringing off the hook and staff walked by the phones without even bothering to answer them. There were several staff members who acted like they weren't exactly sure what to do or either they didn't have anything to do. They also didn't know that I had faxed them the new patient information until I told them I did and then they miraculously found it after I didn't act too happy about having to fill out the information again. They are extremely unorganized and not well managed (if they are managed at all)
If it weren't for my extremely positive interaction with Natalie, I would not be going back. That is the only reason I am giving a 10 overall feedback and a 5 star rating.