Technicians were friendly and helpful in all phases. Dr. Dieker was thorough during his exam, answered questions, and explained things so that I could understand. He showed the difference between my previous prescription and my new one. He helped me make a decision about my first set of bifocals and explained the difference between traditional and progressive.The tech who helped with the frames was helpful, as well. Explained my insurance benefits, etc. On checkout, the account specialists were particularly helpful in explaining how to use my double coverage insurance and receive the most from my insurance benefits over the course of this year and next.