Although the care is adequate, when I dropped my dog off to be fit in the busy schedule. I would have liked to be called when they decided to run labs and jack my bill up to almost $300. When we picked our dog up we were prepared to pay around $80 as I have in the past for the same symptoms. I feel a verbal consent for unnecessary labs was warranted, especially when afebrile. I wasn't given a copy of the results either. Pretty dissatisfied about this since I had to leave my dog with separation anxiety for what I thought was just a physical exam.
Thank you for your review of our practice. We are sorry to hear you were upset with the cost of the services that you received on you recent visit to Casper Animal Medical Center. Your pet?s health and welfare are our primary concern. We strive to provide quality care for all of our clients in an expedient manner. It is our policy to never turn an animal in need away. We were fully booked with appointments the day you brought your dog into the clinic, therefore your services were expedited through our drop off program. As no Doctor is immediately available to see your dog when you choose this service, you are required to fill out paper work asking you the pets symptoms, as well asking if you would like the Doctor to proceed with what they determine to be the best diagnostic approach (which may include bloodwork and/or x-rays) or, if you like to be called prior to further diagnostics. You chose the option that said ? I authorize the attending veterinarian to perform diagnostic bloodwork, and/or x-rays. I will receive a phone call from the doctor after these are performed so we can discuss findings and treatment, and/or further diagnostics.? This enables us to more quickly diagnose your pets problem. Please feel free to contact Dr. Gail Mahnke at 307-237-8387 with any question or concerns you may have.