was told over the phone cat had to get antibiotics & wasnt told the price before hand. then after being told checkup would be free i find out of $55 charge which was eventually taken off after i highlighted the issue. cost should be directly communicated up front & before treatment. im not even sure what the lump on my cat was that required the antibiotic i was charged for? i asked but didnt receive clear communication. seems just about money because if he is already on oral antibiotics not sure why the shot was needed. furthermore, not sure why that was missed in initial assessment because i noticed it right after i took him home from first visit. not sure i would have allowed the shot if there was clear communication of everything.