At the beginning I was super impressed to the attentiveness of all the providers and felt really comfortable. A few issues came out of my experience. My cut and style took 2 hours.. Too long if you ask me.. I have longer hair and only wanted an inch or 2 off and she ended up taking well over 2 inches and it's also completely uneven in the back. Also I didn't like that they all continuously pushed to sell products.. Sorry Jen's but I am not sure I will be returning..