We arrived early and they were able to begin my son's procedure early. We actually left about 4 minutes after the scheduled start time of our appointment. My son never complained of any pain, and was happy with the results of his procedure as was I. They even put the teeth they pulled in a little box so we could take them home for the tooth fairy! A very professional group all around. Superb dentistry, customer service, and professionalism. A great place for kids!