The doctor visit in itself was satisfactory. The times waiting are unacceptable. I arrive 15 minutes early and waited until 12 minutes after my appointment before getting called up. The assistant was okay to work with through my regular checkup, before the Dr. comes in. They inform me that the Dr. will be at least 20 minutes because he's running behind, which I appreciate the honesty. I don't have that kind of time so we schedule the Dr. visit for the next morning at 7:40am. I arrive on time and waited until after 8am to get called up, only to go through the same eye test with another assistant and wait for the Dr. until 8:15 to arrive. Please don't ask me to show up unnecessarily early after you were behind the day before where I waited. I have family and would also enjoy spending another 20 minutes in the morning with my children. Please respect my timeframes as I have respected yours.
We are sorry that our schedules on successive days were delayed and that negatively affected your experience. Your time is very valuable to us and we will continually strive to be efficient and respectful of you and your obligations. We will re-examine the events of those days to see if there are ways such delays could have been avoided or mitigated. Thank you for trusting us with your care and we will look forward to your next visit.