My overall experience was very good...everyone was very polite and professional. The scheduling could have been better, but it may have been just an "off" day. My appt. was for 10:30 and I did not get out of the office until 2:30. I was able to leave to have lunch, but I still waited for over an hour when I returned. Like I said, it may have just been an off day with complications or such with another patient.