When I first arrived, I thought I was going to have to wait a long time before I was seen by the attending doctor. On the contrary, I waited about 5 minutes before I was called back to meet the doctor. He presented himself and then after a brief discussion, he proceeded to tell me what he was going to do and why he was going to do it. All the while I felt comfortable with his explanation. All in all, I felt at ease with the whole experience.