87.0% would refer friends and family to us

3 stars Customer since 2017

It was a little disappointing, the doctor did not have the information of my visit to the emergency which will delay me getting my care for my stomach.

Dr. Mark Kogan and Dr. Kiran Narsinh in Berkeley, CA replied:

Thank you for kind words. We thank you for taking the time to leave us such a wonderful review. Have a great week!

3 stars Verified customer

Although I have no problem with the Berkeley or Richmond office staff, they were very friendly once I got there, however getting the appointment was a nightmare. Getting someone to answer the phone, or calling back in a reasonably amount of time... was and is the hard part. Trying to make an appointment by phone or on line is difficult , and I consider changing doctor so I didn't have to deal with this system.

Dr. Mark Kogan and Dr. Kiran Narsinh in Berkeley, CA replied:

Dear patient, We apologize getting a hold of the office is sometimes difficult. It may be easier to request an apt online through demand force. Please let us know if you have questions. Thank you!

5 stars Customer since 2017

This was my first visit to this practice. The office staff was polite, cheerful, friendly. Wait times were reasonable. Dr. Kogan discussed all aspects of my case in a way that was understandable, reassuring, and thorough. He was knowledgeable about the Whipple procedureI had a year ago, and took stops to get more details from the hospital where it was performed. I am very glad to have been referred to him.

Dr. Mark Kogan and Dr. Kiran Narsinh in Berkeley, CA replied:

Thank you for the high star rating and kind comment.hank you for clearly describing your experience. It is so beneficial to others looking for the right GI doctor. We hope your experience with out doctors were all that you expected. We appreciate your feedback and are happy to care for all of your digestive needs. Have a great day.

4 stars Verified customer

It is a professionally run outfit

Dr. Mark Kogan and Dr. Kiran Narsinh in Berkeley, CA replied:

Thank you. We appreciate your comment and strive to always provide the highest quality care to our patients. We hope you have a great day!

5 stars Customer since 2017

Dr. Narsinh was very polite and professional. She suggested my reducing some of medications which I am

seriously considering.

3 stars Verified customer

The appointment was very quick and didn't seem to get to the heart of the matter. I felt like my concerns were being downplayed. Afterwards, I made a testing appointment that was for about two months away, but received no advice on how to deal with my health issues in the meantime.

5 stars Verified customer

Dr. Kogan had reviewed my history before I arrived, and he didn't keep me waiting long. He took a lot of time to question me about my symptoms and his explanation of what could be going on was thorough and understandable. He recommended clear and sensible next steps for me to take and arranged for two tests that would confirm or rule out serious medical conditions. He and his staff were warm, hospitable and completely helpful.

5 stars Customer since 2017

One visit is never in general sufficient but she gave the best impression I ever had from a doctor. For Knowledge, for the way of expressing and for Listening.

1 stars Verified customer

the reception area and people there felt disrespectful towards me. Some random woman behind the desk came out to get my vitals but didn't tell me what was going on what she was doing, when she had to touch me it was uncomfortable. When she took my height she tapped the tool harshly on my head. When she took my blood pressure, she gripped and there my arm in a sling turned it and and left the room all with out looking at me. She out it on wrong. It twisted a large portion of my arm causing pain and bruising, I had to scream out severest times b4 she came back in and blamed me. She also tried to have me sign a form stating I had received and read paperwork that I had not.

The exam room was very dirty and it was uncomfortable having to pile my clothes near where I was seated. The doctor was ok. He did state several examples of how colonoscopy has gotten better since the last time I had one 15 years ago but all the examples were false. He told me 15 years ago I had to drink a gallon of solution and the pictures are better quality and so on. But 15 years ago it was great. The dr had me drink about a quart or less of solution to clear me out with, everything was clean and up to date and I received a glossy picture of my colon. Dr stated I'll receive a photo printer quality. So far not up to par with 15 years ago. It's been over a week so I called in to ask about the costs and insurance coverage. I was told that they are dealing with other patients and will not even call till 2 weeks before. I requested to find out much earlier but am seriously rethinking if I want this group to do my colonoscopy or anything.

Dr. Mark Kogan and Dr. Kiran Narsinh in Berkeley, CA replied:

Dear Patient, We are truly sorry for the experience at our office. Our staff in no way had any intention of making you feel disrespected or unimportant. On the contrary, our staff had taken ownership of the issues which occurred during your visit and hoped to make you feel at ease the entire time. Again, we are truly sorry if you have felt otherwise. Our physicians and staff make it their upmost priority to deliver high quality healthcare and customer service. If you would like to discuss any issue further please don't hesitate to reach out the office manager so that we can remedy any issue. We look forward to hearing from you and appreciate your feedback.

5 stars Customer since 2017

I had a very good Dr. Appointment. With Dr. Kiran Narsinh. She was helpful made me feel relaxed. She also made understand my situation a lot better. Her office staff was a joy to be around. I had a good visit.

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