Most of my contact with InSite prior to the appt was by voicemail and internet, and felt very impersonal, and seeing it was a chain, I lacked confidence that my needs would be well respected and met. I was further unnerved by the misleading parking info given me by phone prior to appt, which caused me to be late as I had to find alternate parking when I saw that paying with a credit card (all I had on me) would have cost me $10 to park. By the time I had to talk with a receptionist over a tall partition, and then be sent wait on an exam table with no other chair in the room except for the doc's stool, I was really feeling uptight.
But my tension and concerns all melted away when I met Dr. Kogan who was very respectful and personable, a good and patient listener and good communicator, down-to-earth, honest and reassuring, who gave an air of easy confidence based on long experience and competence. Most importantly, he communicated a commitment to order whatever tests and procedures necessary to find out what was causing my problems so they could be appropriately addressed. This was confirmed with the initial tests that he ordered. (This is the opposite of the reluctance of my PCP to do anything to find out what was wrong with me until I insisted... which is why I plan to change my PCP). After my appt. with Dr. Kogan, I felt very reassured that I was in good hands and would be treated appropriately. So far, 5 stars for Dr. Kogan.
However, the practice might want to see about 1) making sure to give new clients complete and accurate info about their first appt in Berkeley, including the cost of parking in the lot, 2) if possible, lowering the petition between the receptionist and the patient (in Berkeley), and 3) placing a chair in the exam room in Berkeley so someone can await a consultation in a chair rather than exam table. These changes will help put new patients at ease prior to meeting the doctor.
My ratings, of course, are preliminary, as diagnosis/treatment is just beginning.