89.7% would refer friends and family to us

5 stars Customer since 2018

Dr Kogan is a great doctor and his staff were very helpful and friendly. My first visit was a pleasant experience.

5 stars Verified customer

Dr. Mark Kogan was kind and attentive. We had good rapport, and I felt he took the issues I've been having seriously. I would highly recommend him to anyone in need of a thoughtful GE.

Dr. Mark Kogan and Dr. Kiran Narsinh in Berkeley, CA replied:

We appreciate your feedback; Dr. Kogan truly does care to meet each of your expectations from start to finish of your visit. Good health to you!

5 stars Customer since 2018

Staff as very helpful. Very patient. Doctor Kogan was friendly and knowledgeable.

5 stars Customer since 2018

Dr. Kogan is a very personable doctor. He takes the time to ask questions, to listen and to involve me in the treatment of my Barrett’s esophagus. I feel that I am one of his patients that he cares about rather than a number that walks into his office. This is why I chose Dr. Kogan to be my doctor. There are very few doctors left like Dr. Kigan... The personnel that works with Dr. Kogan is equally nice. Mey always responds to my needs when I leave her messages.

5 stars Customer since 2016

Dr. Narsinh,

I had a very great experience with Dr. Narsinh. She is very professional, compassionate, explains everything with great detail. She makes feel comfortable that you are in good hands. Also, she has a very great staff who explains without rushing you. I would recommend that all people choose her for her services. This comes from my heart. Thank you so much.

Kim Lowman

Dr. Mark Kogan and Dr. Kiran Narsinh in Berkeley, CA replied:

Thank you so much for your kind comments; these messages warm Dr. Narsinh and staff?s hearts. We are glad your time with us at the office was pleasant and your expectations were met. Good health to you!

5 stars Verified customer

Everything went very well with Dr Kogan. Hopefully we will be able to manage me acid problem.

Dr. Mark Kogan and Dr. Kiran Narsinh in Berkeley, CA replied:

We appreciate your kind comment. Dr. Kogan takes pride in caring for each patient in the highest quality manner. Good health to you!

4 stars Customer since 2018

Most of my contact with InSite prior to the appt was by voicemail and internet, and felt very impersonal, and seeing it was a chain, I lacked confidence that my needs would be well respected and met. I was further unnerved by the misleading parking info given me by phone prior to appt, which caused me to be late as I had to find alternate parking when I saw that paying with a credit card (all I had on me) would have cost me $10 to park. By the time I had to talk with a receptionist over a tall partition, and then be sent wait on an exam table with no other chair in the room except for the doc's stool, I was really feeling uptight.

But my tension and concerns all melted away when I met Dr. Kogan who was very respectful and personable, a good and patient listener and good communicator, down-to-earth, honest and reassuring, who gave an air of easy confidence based on long experience and competence. Most importantly, he communicated a commitment to order whatever tests and procedures necessary to find out what was causing my problems so they could be appropriately addressed. This was confirmed with the initial tests that he ordered. (This is the opposite of the reluctance of my PCP to do anything to find out what was wrong with me until I insisted... which is why I plan to change my PCP). After my appt. with Dr. Kogan, I felt very reassured that I was in good hands and would be treated appropriately. So far, 5 stars for Dr. Kogan.

However, the practice might want to see about 1) making sure to give new clients complete and accurate info about their first appt in Berkeley, including the cost of parking in the lot, 2) if possible, lowering the petition between the receptionist and the patient (in Berkeley), and 3) placing a chair in the exam room in Berkeley so someone can await a consultation in a chair rather than exam table. These changes will help put new patients at ease prior to meeting the doctor.

My ratings, of course, are preliminary, as diagnosis/treatment is just beginning.

Dr. Mark Kogan and Dr. Kiran Narsinh in Berkeley, CA replied:

Thank you for clearly describing your experience. It is so beneficial to others looking for the right GI doctor. We hope your experience with Dr. Kogan was all that you expected. We do apologize for the inconvenience from the parking situation and the exam room set up. We want you to know that we do take the feedback given to us very seriously and we will be discussing these issues with our staff. If you have any further concerns please do not hesitate to call our office. Have a great day!

5 stars Customer since 2018

Dr. Narsinh is very knowledgeable and has an excellent bedside manner. She's nice, friendly and approachable. And the office staff is great! Thank you for a good experience!

Dr. Mark Kogan and Dr. Kiran Narsinh in Berkeley, CA replied:

Thank you so much for your kind comments; these messages warm Dr. Narsinh and staff?s hearts. We are glad your time with us at the office was pleasant and your expectations were met. Good health to you!

5 stars Customer since 2018

This was just a consultation. So far everything was ok

Dr. Mark Kogan and Dr. Kiran Narsinh in Berkeley, CA replied:

We appreciate your feedback; the doctor truly does care to meet each of your expectations from start to finish of your visit. Good health to you!

5 stars Customer since 2018

I had a good experience when visiting Dr. Kiran Narsinh. She answered all my questions. I feel confident that I Dr. Kiran Narsinh will be helpful in eleviating long term symptoms I've been experiencing. I first met Dr. Narsinh when she was treating my husband while he was in the hospital. I was impressed by her thourougness and respectful manner towards my husband. I had recently had tests done by a Gastroenterologist, but was not pleased with his lack of listening and acting more like a sweet uncle than a professional.

Therefore, it was refreshing to be treated like an adult with serious symptoms that disrupt my life. I found that respect and professionalism in Dr. Kiran Narsinh.

Dr. Mark Kogan and Dr. Kiran Narsinh in Berkeley, CA replied:

Thank you for the high star rating and kind comment. Thank you for clearly describing your experience. It is so beneficial to others looking for the right GI doctor. We hope your experience with our doctors were all that you expected. Have a great day!

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