Upon entering genesis dental the front desk ladies were super nice and helpful.Gerardo and the doctor were really nice and helpful as well. I paid $522 for teeth extractions and told them I had no insurance and they said that’s okay $522 is due, which again I paid. Then Right before the operation this lady told me the price is going up and I owe another $130 though they had already told me $522 so it seemed I was being singled out and didn’t make me feel comfortable nor valued as a 12 + year customer. I forgot the ladies name that came out and told me. She was behind the back desk when I left. She was pleasant just found it a bit odd you’d tell someone a price and then switch and say “someone didn’t update the system”. Anyway I’ll see if I’d like to go back, because that was disturbing.
Hello Timothy, we appreciate your positive feedback about the staff that helped with your appointment. I am sorry there was miscommunication regarding the payment for the procedure. Rest assured no additional payment if due for the extractions that you have completed. Hope you are doing well and we are looking forward to see you for the post op followup.