Everyone, from the receptionist clear through the process of the exam and choosing new frames, is polite and friendly and helpful. The last 3 times I've been there have related to my decision to try wearing contacts. After my first appointment, I went home with enough for a couple of weeks, but just couldn't get them in no matter what I tried. I was ready to give up, but then was shown a couple of tricks and was given reassurance I was doing the right thing, so now I'm not having much trouble. Patti is great working with vision and medical insurance, and willing to resubmit info if needed to get all your benefits available. The only thing for eyeglass wearers is that they don't have a large collection of frames to choose from.