Even though there was a power outage prior to my appointment, the staff at Tiffany and Lakewood handled my appointment excellently. I was called and notified about the power problem before I left my home. Then I was called again when the power came back on and I went to the appointment. The Desk Staff at Tiffany was wonderful, knowledgeable and caring. Molly was gracious as usual, had clear-clear communications about what I liked and wanted for my thin hair. The end result of Highlights with a short cut was beautiful and made me happy.