I went in for a major change. We cut close to 8 inches off the length. My stylist was amazing and I walked out with an amazing haircut. Her tips on blowing it dry at home has been a game changer and because it's such a great cut I can recreate the style everyday. This was my first experience here and I'll definitely be back. I have gotten great compliments and I love that I decided to take the plunge. Oh, and I love the products they introduced me to and the whole experience. Love, love, love it!