Two issues. First. He is the only dentist to up charge due to Covid protective measures. With 2 kids that adds up fast. I use a different dentist. And there is no charge. Their dad also uses a third dentist. No charge. I’ve asked neighbors as well. No charge. Kinda crappy.
Second. One of the huge oats is very unkind. She rolls her eyes at me and my kids a lot. And has a very harsh tone. I do not feel comfortable with fluoride and ask the kids to spit it out. She contradicts me every time. I asked that my disgusted floss herself because my daughter says it hurts when the hygienist does it. She was so unpleasant my daughter even commented and worried she had done something wrong by asking. Between this woman and the upchargw. We would like to find a new dentist. It is not Angie. The other hygienist. Black hair.
Dr barber is great as a doctor. Just pretty frustrated at the uncharges.
I took a pay cut due to Covid. Not sure why he feels he should be able to pass charges onto patients so he can keep his pay the same when so many are suffering. Kinda smacks of arrogance and greed.
It"s unfortunate that you had a bad experience at my office , My staff and I go to great lengths to make our patients feel welcome. I will definitely address the unprofessional behavior with my staff member.
To address your second issue , the pandemic has affected everyone to some degree. Every decision that I have made did not come lightly . Unfortunately , the infection control fee is necessary to control costs . The fee is not an "upcharge" , it's designed to maintain overhead expenses since dental insurance companies have not raised reimbursement fees to cover the increased cost. It has nothing to do with my pay , in fact I used savings to make sure my employees were paid thru the lock down and haven't had a regular paycheck for months .
My patient's opinions are valuable good and bad , it helps us improve our our quality care.