My friends and I loved the atmosphere, the free cappuccino, espresso, and wine; but 3 of us had a less than satisfying manicure experience with the same worker. We didn't receive the hand massage like our friends, our nail polish was put on sloppily, and we spent the time after our manicure picking off pieces of nail polish from the skin around our nails. Being that this was a more expensive manicure than manicures we've experienced in the past, we definitely will not return to Chameleon for manicures in the future.
We enjoyed having you and your eight friends into our salon yesterday. Happy to hear you enjoyed the complimentary drinks and the atmosphere.
We thank for taking the time to let us know about your experience. We take your concerns seriously and this is not the typical experience our clients have. We want to make the situation right.
We have a 100% love your service guarantee and would be happy to offer free manicures for your friends who were unhappy.
We will also work with the technician to ensure that this does not happy again.
I can be reached at 203-772-1523 to discuss the matter to set up the free manicures. I will call the person from your party who booked all the appointments to resolve the matter.
Thank you again and we look forward to seeing you soon. Stan Bialecki - Owner