Changes is my favorite spa and I’ve been there many times over the years. This time, everything seemed run down. The toilet and several lockers were out of order. There were no robes in many lockers. The shower head was broken, the reference to a last minute blowout in the salon was gone, the conditioner wasn’t labeled... the locker rooms have always been too small, but was balanced by how impeccably the place was maintained. Hopefully this isn’t a trend.