Very pushy and arrogant attitude by ownership which is reflected in the attitude of some personnel.
They raise prices without notice. Some staff try to upsell you and some are really nice. It depends who you get. Front desk people are confused and disorganized. I made an appointment long in advance with one colorist and they left me waiting while they put a walk in customer with that colorist.
I go there for one stylist for one aspect of my hair care. I go elsewhere for other salon services.