Always feel very well taken care of at Chapel Hill Tire. The work needed to be done is completed in a timely manner and the wait time is usually not long. The atmosphere is very relaxed and attentive. Have never felt that they try to take advantage of what needs to be done by trying to do more repair work than is necessary as some auto dealers often do.
Most recently, I came in at 4:30pm for an oil change on our Prius thinking that it was not realistic that they would be able to accommodate such a request. 45 minutes later, they were done and my tires were even rotated for free since I had previously purchased them there. Chapel Hill Tire is locally owned which makes me trust it more. That and the fact that many a time I have come in thinking that some repair or another was needed. While the staff could have easily made a repair or replaced a part that wasn't if fact needed, they have always been honest and often times have said that nothing needed to be done. The same staff is always at the desk and there has been almost no turnover over the years I have been taking my business to them which makes me feel more comfortable.
The folks at Chapel Hill Tire are AWESOME! They are friendly, courteous and extremely helpful. I really like that they can drive you to work and pick you up. Nice waiting room area. I appreciate that they consult you on what needs to be done and the cost. I fully trust them to make an honest assessment of my car's needs and will not con me into trying to have a lot of unnecessary work done. Thanks for the great service!