The cleaning itself went well. We appreciate the feedback from the hygienist after my daughters check up. However I was uncomfortable after arriving for my scheduled appointment which a called to confirm 2 days prior only to be told by the secretary that we didn't call to confirm so our spot was given away. Even after I informed her that indeed did confirm she proceeded to talk to her co workers, and whoever she had given our slot emphasizing that we, the clients were in the wrong. Eventually we did get seen a few minutes late but the entire experience was unnecessary .