95.8% would refer friends and family to us

5 stars Verified customer

I came in because I needed a smog check and had a coupon code on my entertainment guide book.

I have lived in Orange since 1980 and have looked for years for a good auto mechiac.

I am so grateful and so surprised by the friendly staff and the fantastic customer service from the moment I drove up til I paid my bill.

I know I will come back to your shop for any repairs needed.

True customer service seems to be a lost art, I grew up to give the customer service I received yesterday and it was awesome and so greatly appreciated.

Thank you again Nick and Wes and Alan

And you John for a great place to go and be treated so well.

It made our day!

Debbie and Scott Aka Santa & Mrs.Claus in the OC

5 stars Verified customer

Very pleasant both on the phone making my appointment and again at the appointment. Very thorough.

5 stars Verified customer

Brought my car in for an electrical diagnosis, and my issue was taken care of promptly. I drive an older car (an 80s Mercedes), and they were the first shop I called that would work on it. They seem to be very competent and even gave my a ride home from the shop free of charge. The service fee wasn't too expensive and I will probably end up going there for future repairs.

5 stars Verified customer

Great, fast, quality service for less than other places would charge! Was offered a complimentary ride, and it definitely would have come in handy had I been in a rush. Absolutely immaculately clean facilities.

5 stars Verified customer

John made me feel like his number one priority the moment I walked in the door. I appreciate his honesty, transparency and not trying to upsell me on things my car didn't need at the moment. Will definitely be back and will be referring friends and family.

5 stars Verified customer

I was impressed when I first heard their radio ad, but even more impressed that it translated into the same personable , happy people that do their best to achieve excellence during every step of servicing your car. They have a detailed system they use to show you pictures and explain what is necessary, so even the novice can understand. I highly recommend them.

5 stars Verified customer

Absolutely outstanding! I have never experienced quality of care and service at any auto repair like I did at Chapman Auto Repair. From the moment I called I was pleasantly surprised by the personable greeting, ease and availability of an appointment, explanation in detail of services rendered with respectful, professional communication, transportation between shop and home, and a free car wash! Prices were comparable because I did research before calling. Found on Yelp!

5 stars Verified customer

I appreciated these guys making time on a short notice phone call for a smog check.

Never having been a customer here before, I was immediately greeted upon arrival by John, who introduced himself as the owner, then introduced me to Al and Nick, the service advisors. I was impressed at the level of professionalism and collegial atmosphere.

I was only on site for about 20 minutes but was made to feel welcome and appreciated. After my service was completed, John explained their value proposition and his approach to doing business.

I will definitely be back to give Chapman Auto Repair an opportunity for vehicle maintenance.

5 stars Verified customer

Everything and everyone is first rate. I tell other people at UCI that yours is the shop to go to to get auto service.

5 stars Verified customer

Nice clean shop! Owner cares about his customers; quality service experience start to finish.

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