96.0% would refer friends and family to us

5 stars Verified customer

Very thorough.

5 stars Verified customer

Got my starter replaced in my 2011 MINI Cooper, it was done quickly & at a fair price, much cheaper than what the dealership wanted. I will return here for any service that is needed in the future and will not be going back to my dealership! Joe and the rest of the staff were very helpful & nice, and I got a complementary shuttle ride home which was much appreciated.

5 stars Verified customer

I will definitely be coming back

5 stars Verified customer

Each time I encounter the fine folks at Chapman Auto I am met with kindness, understanding, great care and honesty. In addition, dealing with the team is easy and convenient because of the efforts made to ensure I have transportation to and from my destination for the day without added cost or inconvenience. That is more care than I get from the dealership and it keeps me coming back to you.

1 stars Verified customer

I got a oil change and it was supposed to be a smog check at the same time or something and anyways the guy at the front desk with the glasses I think in the dark hair was a dick pretty rude so I won't be going back

4 stars Verified customer

Everyone was very nice. Allen took care of me just fine. My issue was in the manor the work needed was delivered.

You can imagine my surprise when I came in for an oil change and to check fluids etc. only to receive a text while I am sitting there that I needed $1600.00 worth of work. I was shocked and totally unprepared. I see the value of your text system and its efficiency with relating information to the customer. Let's not forget the human factor. It was only after the fact that Allen said let me show you the problems we found. Yes texting is for information true but talking in person or calling is for communication.

5 stars Verified customer

It has been 24 hours and the car is working perfectly. Nick assisted us with our BMW and provided us a rental car. We love that we were provided a three year warranty and when we picked it up the car was beautifully detailed. They also offer financing, which is a plus for a business in this economy. We had not driven our BMW in two months but after testing it out on our way home from work the turbo was running exceptionally. The office staff was accommodating, and friendly along with the other mechanics.

5 stars Verified customer

Alan really worked with me to get in and out quickly. Super friendly and professional team!

5 stars Verified customer

Great service, honest recommendations and reasonable prices. They tell you what your vehicle needs and do not try to up-sell you on nonsense items. This was my second experience with Chapman Auto Repair and I will be back again.

5 stars Verified customer

Look no farther. Don't waste your time searching for a local repair shop.

This is the place.

Our second time in for service.

Called and spoke to Alan and told him the brake pedal on our 1994 Civic was going down to the floor. He said bring it in and we'll check the master cylinder. That was it. Two hours later he said our car was done and to come and get it. They even sent a driver to pick me up.

Wait! Did you just call me and said it was done? We didn't even have an appointment. Yes, this is the happiest place in the OC and they make their customers feel the same way.

Have a automotive repair situation? Just make the call and get er' done the proper and correct way.

Thanks CAROO!

Neil and Judith Finegold

Santa Ana

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