They seem fair on price, but the interaction is not that of a gracious host. They don't really greet you, it more of a mumble. They did not call to tell me what was wrong with my car. They did not call when it was ready. I was pleasantly surprised to hear the repair was not a major expense, but at over $250, it would have been nice to have had a heads up. Perhaps I signed a waiver for a call for items under a certain amount, but I would not know since they do not say much at the front counter. All in all, I might use them again because I think they have a reputation of honest work, but, as a person running a business myself, I do find it a little comical as to how the front counter is run and thought they would want to know.