Britt answered my first call and was so sweet it made me decide to come here. Upon arrival she wasn't at the desk and I didn't get a warm greeting, instead the other front desk person (long black hair with glasses) looked at me and didn't say a word. I put my dog on the scale and she just kept staring no greeting no hello no what can I do for you. I told her why I was there she said ok I'll take you back shortly. A bit later she took me back to an exam room and shut the door and left. Tech came in, was nice, didn't introduce herself but she was sweet and kind to my dog. Doctor was nice, exam wasn't super thorough which I was kind of sad about but that's ok. Thank god for Britt because she was there to check me out and she was so sweet and nice. She definitely should be the face of your practice.
We apologize you did not receive the greeting you had expected upon coming to our facility and that the visit was not quite as expected. We thank you for leaving us a review so we may know how to improve to make you next visit better. We are so glad to hear that you enjoyed working with Brit she is such a delight to work with. We hope to see you again and thank you again for your feedback.