On Feb 8 2016 I called for appointment to get my yearly free eye exam that's included with my yearly check up.
My doctor referred. The front desk person (name starts with M) was very rude and very unprofessional. She explain to me I need to bring $150 for my first time patient the $62 every other visit. I tried to explain to her this is a free visit referral by my doctor and my insurance covers. I provided my insurance number to call to find out. She refused. I was told she will call me back after calling. The Feb 9, next day I called and again she was saying "I told you yesterday...." I'm asking her did she called my insurance she was like I don't have to I know my job. I advised her to please call and verify with my insurance. After 2 hours of nothing kept calling back. I gave up. On Wednesday Feb 10, I called again (M was off) I spoke with the person giving my name and insurance information explain it's an referral for my free yearly eye exam and she set the appointment for the next day no charge.
The staff and doctors visit was a good one. Routine.