96.7% would refer friends and family to us

1 stars Customer since 2013

waiting time is awful. Over 45 minutes even with an appoinment. The employees didn't follow all the procedure which caused me wait extra 30 minutes between seeing the assistance and the doctor.

5 stars Customer since 2014

very wonderful service always answered all questions treated as if I was the only patient

2 stars Verified customer

On Feb 8 2016 I called for appointment to get my yearly free eye exam that's included with my yearly check up.

My doctor referred. The front desk person (name starts with M) was very rude and very unprofessional. She explain to me I need to bring $150 for my first time patient the $62 every other visit. I tried to explain to her this is a free visit referral by my doctor and my insurance covers. I provided my insurance number to call to find out. She refused. I was told she will call me back after calling. The Feb 9, next day I called and again she was saying "I told you yesterday...." I'm asking her did she called my insurance she was like I don't have to I know my job. I advised her to please call and verify with my insurance. After 2 hours of nothing kept calling back. I gave up. On Wednesday Feb 10, I called again (M was off) I spoke with the person giving my name and insurance information explain it's an referral for my free yearly eye exam and she set the appointment for the next day no charge.

The staff and doctors visit was a good one. Routine.

5 stars Customer since 2016

Dr Chen has great equipment to do numerous tests on my eye problems. He took his time to explain my eyes condition and helped me to take appropriate care to get well.

5 stars Customer since 2013

Excellent service and great staff.

5 stars Customer since 2014

Fast and excellent service. All the staff members at this office are so kind ?

3 stars Verified customer

Very slow service. I had to wait 40 minutes until I was seen by the doctor.

5 stars Verified customer

Excellent attention.

5 stars Customer since 2015

I received very professional service. Dr. Chen took the necessary time to explain everything to me. The front office

staff was pleasant and eager to help. My entire experience as a new patient was impeccable. I am so pleased that

I chose Chen Eye Center for my eye care.

5 stars Customer since 2015

I really like it their it clean and the staff there was so nice