It took 4.5 hours to color cut my hair, first processing time was 52 minutes to which I ask if it should be washed out I was told it would be a few more minutes, cut was 5 minutes and the bangs not how I asked this was at the 3 hour mark or being ignored during a different clients cut. Then she re put toner in and went to a different client cut, I said it was extremely itchy and tingly at the 47 minute mark. I was given a comb to itch my head and told to wait by the sink for her to finish the other hair cut for 9 more minute. I had my phone as I was timing it. I'm none confrontational but it was the worst experience I've ever had and I never should have paid for it. That was my biggest mistake!!