I returned to Chez Ann to refresh my cut and color, and was saddened my stylist was no longer there. I was instead referred to Krista, who met me and took on the task of recreating my 'do. She read through the prior notes, which were sparse, and mixed up color. Once rinsed, it was clear to me it had gone way too dark. She cut my hair, and did a great job. But she knew I was upset at a color so drastically difference than what I had or wanted.
She took the time and energy to add highlights, which took some of the edge off the color. While it still wasn't what I had in mind going in, it was clear she was listening, and trying to make things right.
While I still hope to find the stylist I had in August, know that Krista did a great job in her own right. Great customer service!