I did not get any consideration for the changes that the company has made to shipping contacts versus having them available at the office for pick up. I asked how long it would take to get the contacts and the person stated 30 days. It doesn't make any sense. It may have been less than 30 days but there was no consideration of my needs when I made the order. Pretty sad.
Sorry to hear of your shipment delay but our shipments go by USPS or UPS in guaranteed 3-5 business days. We are able to track all shipments. We apologize for your delay. Our policy change was brought about by a majority of your patients wanting the convenience of direct shipping to their home or office. We always want to make our service convenient and efficient for our patients. Please contact us if we need to track or check on your order. We do offer free shipping for semi annual and annual supply of dailies.