Friendly, helpful young man respectfully told me the insurance card I gave him had expired. when I handed him the correct one, he offered to shred the other one ( and did). The inspection took less time than I thought it would (didn't even get a page read in the book I brought!). When I signed and paid he put a buy 3 get 1 free oil change card on my key ring. This was my first experience with CB. Glad to have them close by. I will be back!!