Overpriced ripoff !!! I will take every opportunity to tell anyone how I got skinned when I made the unfortunate mistake of getting my vehicle towed to CBA. Charging $100 more than the dealer to change a fuel pump?? 2 times more than most shops for a fuel system clean?? What a ripoff...
I will never step foot on your property again, and I am advising everyone I know through social media and online reviews of how CBA took advantage of my bad luck to overcharge for below average work.
I'm still cleaning oil and grease off of the steering wheel and carpet. That bad battery you urged me to replace, had it checked at NTB... nothing wrong with it !! What a way to run a business.
Thank-you for your comments. We recall when you picked your vehicle up,you said that you felt we "had you over a barrel" since your truck was not running and you had it towed here. We never hold people "hostage". We always give you information up front and email you a copy of service needed on every repair. It is always up to you whether you COOSE to have your service done with us or take it elsewhere. As for the Dealer being $100 lower, we always match Dealer pricing - IF you bring your written dealer estimate to us in writing. Other shops may be cheaper than we are and others may be higher than we are. We buy quality parts from reputable vendors and warranty all of our work 24 Months or 24,000 Miles. WHICHEVER BENEFITS THE CUSTOMER. So if you put 45,000 miles within the 24 months, we still warranty it. I apologize that our technician left grease on your vehicle - we will gladly take care of cleaning that. Your battery test, which is a complimentary test we do on every vehicle, failed a load test, and we can give you a copy of that printout also.